MOTEKX Care
Proactive Maintenance & Support — Managed for Your BusinessOnce your systems are live, they need continuous care to stay secure, fast, and reliable.
MOTEKX Care is our managed maintenance and support service that keeps your websites, applications, and infrastructure healthy — without unexpected issues or last‑minute firefighting.
Designed for Belgian small businesses, MOTEKX Care gives you peace of mind through structured, ongoing management.
What Problem This Solves
Many businesses struggle with:
- Websites breaking after updates
- Missed backups or unreliable restores
- Security issues discovered too late
- No clear responsibility for system health
MOTEKX Care replaces reactive fixes with a proactive, monitored, and well‑defined maintenance approach.
Service Levels
What's Included
Depending on your plan, MOTEKX Care covers:
- Software and platform updates
- Database and system maintenance
- Backup management (frequency depends on plan)
- Security and vulnerability checks
- Performance and uptime monitoring
- Periodic health reviews and reporting
What's Not Included
MOTEKX Care service does not cover:
- New feature development
- Website redesigns or structural changes
- Major version upgrades requiring re‑architecture
- Custom troubleshooting outside normal operations
These are handled through project work or advanced service bundles.
Essential
Best for low‑change environments
€24,90 /month + VAT
Included:
- Scheduled software & database updates
- Weekly backups
- Basic system monitoring
- Support response within 48 hours
Ideal if you want reliable upkeep without heavy operational needs.
Plus
Best for active websites
€49,90 /month + VAT
Everything in Essential, plus:
- Daily backups
- Security checks
- Enhanced monitoring
- Faster support response (24 hours)
Ideal for businesses that depend on their website daily.
Elite
Best for business‑critical systems
€99,90 /month + VAT
Everything in Plus, plus:
- Real‑time backups
- Advanced vulnerability checks
- Performance & uptime monitoring
- Monthly health reports
- Priority support response (within 8 business hours)
Ideal when downtime, data loss, or slow performance is not acceptable.
Response time refers to the time to acknowledge and assess a request or alert, not necessarily full resolution.
How This Fits with Other Services
MOTEKX Care is often combined with other MOTEKX services to ensure end‑to‑end stability:
- Managed Hosting & Domain
Ensures infrastructure stays healthy - Managed Microsoft 365
Keeps productivity tools well‑maintained - Cloud & IT Bundles
Combine hosting, security, compliance, and care
If a service mentions “handled via maintenance,” it typically refers to MOTEKX Care.
Why MOTEKX
Approach
Issues are proactively prevented, not just fixed
Realism
Designed for SME realities, not enterprise bureaucracy
Clarity
Accountability
One accountable partner for ongoing system health
MOTEKX Care keeps your systems running smoothly.
Select your MOTEKX Care plan or combine it with other MOTEKX managed services for a fully supported digital environment.